Quality Mission Statement: We ensure the integrity behind “Answers That Matter” by empowering talented people to build quality in from the ground up through implementation and integration of the corporate policies, procedures and guidelines into the Demand IT culture.

Activities  What We Do: Computer Systems Validation Compliance Audit Execution/Tracking Process Management Quality Consulting and Training  Priorities/Projects: Reduce regulatory and business risk Institutionalize quality processes Integrate quality principles into the culture

Demand IT Quality    Validation  What's New    Overview New Organization Structure   Qualities That Matter: Award of the Month     CSV Overview.pdf Validation Overview .pdf Validation Deliverables via Project Timeline.pdf

Standard Operating Procedures

 

Business Continuity Plan CS-BCP-CPR-01

 

Change Management Process (Documentum)

 

Record Retention (Documentum)

 

Backup and Restoration CS-BAC-CPR-01

 

SOP on SOPs (Documentum)

Forms and Templates

Forms

Delegation of Authority Form

Templates

Application Source Code Review

 

Business Continuity Plan Template

 

Design

 

Master Document List Template

 

Operational Support

 

Post Implementation Periodic Review

 

Requirement Specification

 

Requirements Traceablitiy Matrix

 

Roles and Responsibilites

 

Security Plan

 

System Retirement

 

Test Case / Test Script

 

Test Plan

 

Test Summary Report

 

Training

 

Validation Plan

 

Validation Report

 

Vendor Evaluation Report

Quality Roles

 

Database Administrator

 

Project Manager

 

Project Owner

 

Project Sponsor

 

Quality Control Representative

 

Subject Matter Expert

 

System Custodian

 

System Owner

 

Technical Writer

 

Test Analyst

 

Test Coordinator

 

Test Lead

 

Validation Coordinator

 

Validation Lead

Process Documentation

Change Management Documentation

Change Management FAQ

 

SFA Change Management Process

 

PVS Change Management Process

Other Process Documentation

Signature Matrix

 

CSV Overview (PDF Format)

 

Validation Overview (PDF Format)

 

Validation Deliverables via Project Timeline (PDF Format)

Quality Checklists and Guidance References

Checklists

Design Document

 

Project Start-up/Kick-off

 

Requirements Definition

 

Test Plan

 

Training Plan

 

Validation Plan

Guidance

Post Implementation Periodic Review

 

Quality Bible

 

Testing

 

Test Training

 

Training

Documentation Examples

This section is currently under development.

 

Application Source Code Review

 

Business Continuity Plan

 

Delegation of Authority

 

Design

 

Master Document List

 

Operational Support

 

Requirement Definition

 

Requirements Traceablitiy Matrix

 

Security Plan

 

System Retirement

 

Test Plan

 

Test Script

 

Test Summary Report

 

Training

 

Validation Plan

 

Validation Report

 

Vendor Evaluation Report

Resources and References Outside the Quality WebSite

• Quality Advocate Award

Support

• ARS Online - Remedy
• Global Data - Data Management Documentation
• Global Information Technology
• Global Infrastructure Quality
• Global UNIX Technical Support
• Internet Services Group Developers
• Internet Services Group Home
• OS/390 Home Page
• Qualification Services Team
• Software Engineering Support Team (SEST) Tools
• Windows Server Technologies

Quality

• Business Continuity Planning Services
• CENSYS
• Compliance and Policies
• Computer Systems Quality (CSQ)
• Corporate Quality Assurance
• Development Quality Systems
• QA/QC Virtual Library
• Record Retention
• Validation One Stop
• Virtual Private Office

Other Quality

• Food and Drug Administration
• GENESIS
• Office Of Inspector General
• Regulatory Quality System
• RTC/IT Quality & Training
• Supply Cluster Software (examples)
• Validation Station

Career

• Advanced Associate Promotions Submissions
• ASQ Quality Central
• Performance Managemnet (PM)
• Society of Quality Assurance
• SPARC
• Virtual Learning Center